The following reports are available in the helpdesk system:
- Summary report shows a list of tickets within a date range, with a diagram - how many tickets you have in different statues and different categories
- Technician statistics shows a list of users with a number of tickets handled by user and tickets closed by user
- User statistics shows a list of users with a number of tickets submitted by user - both closed and active.
- Dynamics report shows a bar chart - each bar shows a number of tickets submitted and closed per day.
- Response speed shows average response times and total resolution times.
- Due dates calendar show tickets with non-empty "due dates" in a calendar layout, you can even drag-and-drop tickets on a calendar to organize your schedule.
- Scheduled tickets shows all scheduled tickets in the helpdesk system.
- Custom report allows you to build a custom report with various parameters.
- Companies statistics lists companies in the system along with their ticket data (closed tickets, active tickets, average response times etc.).
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